Shipping & Delivery
Email: info@velura.store
Effective Date: 13 April 2025
Thank you for shopping with Velura. We aim to offer reliable worldwide shipping while keeping you informed every step of the way.
Shipping Times
As we operate on a dropshipping model, shipping times may vary depending on your location and the supplier's fulfillment warehouse. Estimated shipping times are:
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United Kingdom & Europe: 7–15 business days
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United States & Canada: 7–15 business days
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Australia & New Zealand: 10–20 business days
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Rest of the World: 10–25 business days
Please note these are estimates and may vary during peak seasons, public holidays, or due to local customs delays.
Order Processing
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All orders are processed within 2–5 business days after payment is confirmed.
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You will receive an email with a tracking number once your order has been shipped.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and the products in your cart. Occasionally, we offer free shipping promotions.
Customs, Duties & Taxes
Velura is not responsible for any customs fees, duties, or taxes that may be applied by your local government. These charges, if applicable, are the buyer’s responsibility.
Tracking Your Order
Once shipped, you will receive a tracking number via email. Please allow up to 5 days for the tracking information to update.
If you haven’t received your tracking number or it's not updating, contact us at info@velura.store and we’ll assist you.
Delayed or Lost Orders
If your order has not arrived within 45 days of dispatch, please reach out. We’ll investigate and offer a replacement or refund where appropriate.
Incorrect Address
Please double-check your shipping information before placing your order. We cannot guarantee changes after the order is placed. Orders shipped to incorrect addresses due to customer error are not eligible for refunds.
Contact Us
For any shipping-related questions or concerns, don’t hesitate to contact our support team at:
info@velura.store